Returns & shipping
Returns and shipping
Thirty days to change your mind, and a shop on Grand Ave if you would rather hand it back in person.
Starting a return
Send us a note and we will set it up.
Email store@emerysplayhouse.com with your order number and what is coming back, and we will get the return moving. If you are nearby, you are just as welcome to bring it into the shop with your order number in hand.
We will confirm the item is eligible before you pack anything, so nothing goes back and forth for no reason.
The short version
What can come back
Most things, with a short list of exceptions.
If it is still new, unworn, and wearing its original tag, it can come home to us.
- Anything marked Final Sale
- Anything past the thirty day window
- Items sold as-is or open-box
- Anything worn, washed, assembled, or fully unpackaged
- Items missing their original tag
- Items with damaged or missing packaging, though shipping damage never counts against you
- Swimwear that has been worn
Refunds
Back to your card in about a week.
Once your return reaches us, the refund goes back to whatever you paid with. Banks usually take seven to ten business days to show it. Refunds cover what you actually paid after any discount, and the original shipping stays put.
We do not run straight exchanges, but there is an easy version. Send the first one back for the $5.00 return fee, we will ship the replacement free, and the refund on the original lands as soon as it arrives new and unused.
If a parcel goes missing
Shipping
Flat rate, and on us once you pass $50.
Shipping is a flat $4.99 anywhere in the US, and free when your order passes $50. We ship within the US for now.
If you are close by, choose pickup at checkout and collect the order at the shop on Grand Ave. Nothing to pay for shipping, and no waiting on a courier.
P.S.
Not sure whether something can come back? Ask before you pack it up, and we will tell you straight.
Email us about a return